Return & Refund Policy
Return, Replacement & Refund Policy
Last Updated: January 2026
At ToyTales, we maintain strict quality checks before dispatch. Please read our policy carefully before placing an order.
No Return Policy
We do not accept returns for any products once sold.
All purchases made on thetoytales.com are final.
Replacement Policy
Replacement requests will only be accepted under the following conditions:
• The request must be initiated within 24 hours of delivery
• The product must be unused and in original packaging
• Clear photos and unboxing video proof must be shared via email
Replacement will be approved only in case of:
• Damaged product received
• Incorrect product delivered
If a replacement product is available, we will dispatch it after receiving the original product back.
Refund Policy
Refunds will only be issued in the following situations:
-
Replacement not available
If the requested replacement item is out of stock, a refund will be processed. -
Product not delivered
If the order is confirmed lost in transit by the courier partner, a full refund will be issued.
Refunds will be processed to the original payment method within 7–10 business days after approval.
Return Shipping
In all approved replacement or refund cases:
- The customer must send the product back to our address.
- The product must be unused and properly packed.
- Return shipping instructions will be shared after approval.
- For the return process, an unboxing video is necessary.
Failure to return the product may result in cancellation of replacement/refund eligibility.
Contact for Replacement Requests
Email: enquiry@thetoytales.com
WhatsApp/Phone: +91 89293 45158
Please include your Order ID, issue details, and proof images/videos in your email.
If you want, I can also make this legally tighter and more protective (stronger wording to avoid misuse), especially since you manufacture plush and custom products.